About the Product
Are your products really gold?
What is the difference between 14 carat gold and 22 carat gold?
Will there be a difference in gold color?
Are children's earrings safe?
Order and Payment
How can I place my order?
What payment methods do you accept?
Are installments available?
What happens if the price changes after I place my order?
Shipping and Delivery
When will my order be shipped?
Which cargo companies do you ship with?
What happens in case of loss or damage in cargo?
Returns & Exchanges
Can I return the product I purchased?
Which products are not returnable/exchangeable?
Warranty & Certificate
Are your products certified?
Is there a warranty period?
Store & Contact
Do you have a physical store?
How can I reach you?
Special Production & Gift
Do you make custom designs upon request?
Do the products come with gift packaging?